Information regarding the corona virus (COVID-19)

Health situation corona virus - last update: March 31 2020 - 21:10PM



As from Monday 16th of March 2020, 12.00 noon, all our holiday parks in The Netherlands, Belgium, Germany and France are closed. 

Center Parcs follows the guidelines of the governments in every country. At this moment the measurements are valid as stated above. Based on the current situations, our villages will re-open at:

Belgium villages:  Monday 20th of April 2020

Dutch villages: Wednesday 29th of April 2020

German villages: Monday 20th of April 2020

French villages: Wednesday 15th of April 2020

This means that if you have booked a stay after the re-opening dates of our villages, your holiday can take place. Center Parcs closely follows the developments and regulations, in case the situation changes you will be informed by e-mail or SMS.


Center Parcs follows the regulations of the governmental institutions and health authorities and applies the following measures: 

Netherlands
Following the announced exceptional measures, we can no longer operate our holiday parks and we are forced to close all Center Parcs Dutch holiday parks from Monday March 16 2020, 12:00. 

• This includes: De Huttenheugte, Parc Sandur, De Eemhof, Park Zandvoort, Port Zélande, De Kempervennen, Het Heijderbos, Limburgse Peel en Het Meerdal.

• The measures apply until and including April 28, 2020.

• We inform our guests by text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


Belgium
Center Parcs follows the regulations of the Belgian government, therefore Center Parcs takes the following measures for all Belgian villages:

• By order of the government, all Flemish Center Parcs and Sunparks villages in Belgium will be closed from Friday 13th of March, 12.00 noon.

• In Wallonia Center Parcs Les Ardennes will also be closed on Friday 13th of March, 12.00 noon.

• It concerns Center Parcs Erperheide, De Vossemeren and Les Ardennes and Sunparks Kempense Meren, De Haan aan Zee and Oostduinkerke.

• The measures apply until and including April 19, 2020. 

• We inform our guests by text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


Germany
Following the announced exceptional measures, we can no longer operate our holiday parks and we are forced to close all Center Parcs German holiday parks from Monday March 16 2020, 12:00. 

• This includes: Park Allgäu, Park Bostalsee, Park Eifel, Park Hochsauerland, Bispinger Heide and Park Nordseeküste

• The measures apply until and including April 19, 2020.

• We inform our guests by text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


France
In line with the latest directive from the government and the closure of places receiving the public not essential to the life of the country, we will be closing all our French parks Les Bois-Francs, Le Lac d'Ailette, Le Bois aux Daims , Les Hauts de Bruyères, Les Trois Forêts and Villages Nature Paris from today, Sunday March 15, 2020.

• These measures apply until April 15, 2020.

• We are actually informing our guests by sms text and email. Our guests will receive a digital voucher via email for the value of their payment related to the original booking.


We expect a lot of calls in the coming days, we commit to our guests to respond as quickly as possible to all their requests, we thank them in advance for their patience and understanding. 




For more information please contact us via www.contactariane.com or via our Customer Service Center ar +31 10 498 97 54


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